Fullstory Data Processing Agreement

FullStory Data Processing Agreement: What You Need to Know

As businesses continue to rely on digital tools and technologies to operate, the issue of data protection and privacy has become increasingly important. To ensure that customer data is used responsibly and compliantly, companies are required to have agreements in place with third-party data processors. FullStory is a popular customer experience analytics tool that helps businesses understand and improve website performance. If you are considering using FullStory, it is important to understand their data processing agreement.

What is a Data Processing Agreement?

A Data Processing Agreement (DPA) is a legal contract that outlines the terms and conditions of how personal data will be processed by a third-party service provider. The contract is designed to ensure that data is handled in a compliant and secure manner and that the privacy of the data subjects is respected. DPAs are a requirement for companies under GDPR (General Data Protection Regulation) and other data protection regulations.

What is FullStory?

FullStory is a popular customer experience analytics tool that helps businesses improve website performance. With FullStory, businesses can track user behavior and interactions to gain insights into customer experience and identify areas for improvement. FullStory is a third-party data processor, meaning that they handle and process personal data on behalf of their clients.

What Does FullStory`s DPA Cover?

FullStory`s Data Processing Agreement covers the following:

1. Personal data processing: FullStory agrees to process personal data only in accordance with the instructions of their clients and for the purposes specified in the DPA.

2. Security measures: FullStory agrees to implement appropriate technical and organizational measures to ensure the security of personal data.

3. Data subject rights: FullStory agrees to assist their clients in providing data subjects with the ability to exercise their rights under data protection regulations.

4. Data breaches: FullStory agrees to notify their clients without undue delay in case of a personal data breach.

5. Sub-processing: FullStory agrees to only engage sub-processors that provide an adequate level of protection for personal data.

6. Data retention and deletion: FullStory agrees to delete personal data when it is no longer necessary for the purposes for which it was collected.

How to Sign FullStory`s DPA

FullStory`s DPA can be accessed through their website. To sign FullStory`s DPA, clients should follow these steps:

1. Log in to your FullStory account.

2. Go to the Settings tab.

3. Click on the “Data Processing Agreement” link.

4. Read through the agreement and click “I Accept” to sign.


FullStory`s Data Processing Agreement is an important document that outlines the terms and conditions of how personal data is processed on behalf of their clients. As a professional, it is important to understand the key provisions of the agreement to ensure that your business is compliant with data protection regulations. By signing FullStory`s DPA, businesses can have confidence that their customer data is being handled securely and compliantly.